Self Storage Training OnLine
Be More Effective at Phone Sales
Over 85% of potential customers contact a self-storage facility BEFORE they make a decision. There are few businesses that are as dependent on the telephone as self-storage. If the self-storage industry average of renting storage space to only 1 in 5 people who called your facility looking to rent is unacceptable, then this 60-minute intensive seminar is for you! You will learn the secrets of getting phone shoppers off the phone and into your store and the information critical to building telephone rapport. Did you know that over 90% of persons shopping for storage end up renting storage? If you not renting to 5 or 6 out of every 10 phone prospects, then this course is for you. The success of your facility rests on the ability of your manager to successfully answer the phone and turn potential leads into rentals. Increase In-Store Rentals and Ancillary Sales How to Conduct an Audit Revenue Management and the Art of Increasing Rates 1. What is the competiton charging and does it really matter? Increasing Revenues with Ancillary Sales Time Management & Operational 'Tricks' for Professional Storage Consultants How to Cold Call Proper preparation prevents poor performance are the 5 P’s of presentation. Did you know there are the same 5 P’s as it relates to cold calling? Here they are: Prospecting, Preparation, Presentation Post Presentation! This course is specifically designed for self storage managers and staff who are required to cold call, but may not have acquired the skills to successfully meet other business owners or present their business in a professional way. Upon conclusion of the course you will learn how to:
What does your curb appeal and manager’s in-store sales ability say about your facility? Does your investment match the presentation? If you want to turn more ‘lookers’ into renters, this 60-minute intensive course is for you! Learn how to professionally greet prospective tenants, qualify their needs, close the sale AND increase your ancillary sales! EVERY rental counts and it's time to quit sending prospective tenants to your competitors! Quit accepting 'they were just shopping' when your manager fails to close the rental. In this high impact session you will learn:
1. Decisions prospective tenants make about why and where to store their goods and those decisions should matter to you.
2. How to PROFESSIONALLY prepare for and greet customers.
3. The Steps to an effective sales presentation.
4. How to turn customer visits into storage rentals.
5. Using Cross Selling to increase your ancillary sales
Decrease Your Delinquencies
Did you know that the AVERAGE delinquency rate has risen to over 10%? Would you like to decrease delinquencies and improve cash flow? In this 60-minute session, the nationally known instructors will teach you ways to manage delinquencies so that it never presents a problem again (did you know that addressing delinquency actually starts during the initial walk thru?) and specific steps to making those uncomfortable collection calls. Upon completion of this course you will be able to:
Unlike heirlooms which are passed down from generation to generation, or stories of long ago, audits don't work that way: There is a process and a science. This course is intended for those responsible to manage the asset; be it an owner, district manager or accountant. This one hour course provides insight into:
The common mistakes we found and the cost of non conformance.
Increase the Value of Your Property
There are 8 key activities you need to consider, almost daily, to sustain and increase the value of your property. Don't let the competition or current economic factors prevent you from increasing the value of your asset. If you're an owner, you CANNOT AFFORD TO MISS this session. Invest 45 minutes of your time, start making and saving money IMMEDIATELY! Upon completion of this course, you will know:
Far too many owner/operators are leaving money on the table because, frankly, they don't know or understand how to manage revenues. Street rates and existing tenant increases are viable, even the most challenging markets and we can show you how. Our 60-minute session on Revenue Management will change the way you look at rates and challenge you to review unit mix reports and non-standard rent reports as never before.
2. How do we handle existing tenant increases?
3. Reviewing the unit mix for increase opportunities
4. Incremental rate increases REALLY do add up
5. Increasing revenues and increasing value
The opportunities abound within the walls of most self storage facilities to increase revenues by improving ancillary sales. From boxes to insurance to records management, adding one or more ancillary income categories is a great way to increase the bottom line with very little increase in expenses. Learn how to add ancillary products to a professional sales presentation and property tour in this informative & creative 60-minute presentation.
1. What ancillary products are you prepared to offer?
2. Adding ancillary products to a professional sales presentation
3. Creating more door swings
4. Assuming the Sale
Self Storage is a great industry but far too many managers have never been given the tools to succeed at a high level. The trainers at Self Storage TrainingOnline combine decades of operational experience in this high impact 60-minute session on utilizing effective time management techniques and other 'tricks' to getting everything done in a reasonable amount of time.
1. How much time does it take?
2. Working smarter
3. Effective Operations
4. Knowing your job
5. Tracking Exercise
Click here to register for any of these sessions!